Refund Policy

Last Updated: August 2, 2026

At HBMESOTHERAPY, customer satisfaction is very important to us. Due to the nature of our products, we follow a strict no-return and no-exchange policy unless a product has a verified manufacturing defect.

1. No Returns or Exchanges

Once a product is received in good condition, all sales are final. Returns or exchanges are not accepted unless the product has a verified manufacturing defect.

Important: Products received in proper condition cannot be returned or exchanged.

2. Manufacturing Defects

A manufacturing-defect claim must be submitted within 3 days of receiving the item and must include:

  • The order number.
  • A clear description of the issue.
  • Clear photo or video evidence showing the defect.

After the claim is reviewed and approved, HBMESOTHERAPY may provide a return, replacement, or refund, depending on the circumstances.

3. Non-Eligible Conditions

Returns, exchanges, and refunds will not be accepted when:

  • The product was delivered in good condition and matches the order.
  • The damage was caused by misuse, improper handling, negligence, or incorrect storage.
  • The product has been used, opened, altered, or tampered with, especially personal-care products.
  • The request is submitted after the 3-day claim period.

4. Refund Process

If a refund is approved:

  • The refund will be issued to the original payment method whenever possible.
  • Processing may take 5 to 10 business days, depending on the payment provider.
  • Original shipping fees are non-refundable.

5. Policy Modifications

HBMESOTHERAPY may update this Refund Policy at any time. Changes take effect when posted on this page.