Privacy Policy

Last Updated: August 2, 2026

This Privacy Policy describes how HBMESOTHERAPY (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses personal information when you visit hbmesotherapy.com, use our services, make a purchase, or otherwise interact with the Site (collectively, the “Services”). “You” and “your” refer to customers, website visitors, and other users of the Services.

By accessing or using the Services, you acknowledge the collection, use, and disclosure practices described in this Privacy Policy.

1. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our practices or for operational, legal, or regulatory reasons. The revised version will be posted on the Site with an updated date.

2. How We Collect and Use Personal Information

We collect personal information from different sources depending on how you interact with the Services. We may use it to provide and improve the Services, process orders, communicate transactional information, comply with legal obligations, enforce our terms, and protect the Site, our rights, and our users.

3. Personal Information We Collect

Information Collected Directly from You

  • Contact details: name, address, phone number, and email address.
  • Order information: billing and shipping addresses, payment confirmation, items ordered, email address, and phone number.
  • Account information: username, password, security information, preferences, and account settings.
  • Customer-support information: information included in messages or requests submitted through the Services.

You may choose not to provide certain information, but this may prevent access to some features or completion of a purchase.

Information Collected About Usage

We may automatically collect usage data through cookies, pixels, and similar technologies. This may include device and browser information, network connection information, IP address, pages viewed, actions taken, and interactions with the Services.

Information Obtained from Third Parties

  • Shopify and other providers that support the Site and Services.
  • Payment processors that collect and process payment and billing information.
  • Shipping, fulfillment, analytics, advertising, and customer-service providers.
  • Online tracking technologies used when you interact with the Site, advertisements, or messages.

Information received from third parties is handled in accordance with this Privacy Policy.

4. How We Use Personal Information

  • Providing Products and Services: processing payments, fulfilling orders, managing accounts, arranging shipping, processing approved returns or refunds, and providing service-related notifications.
  • Marketing and Advertising: sending promotional communications where permitted and tailoring advertising based on interactions with the Services.
  • Security and Fraud Prevention: detecting, investigating, and responding to fraudulent, illegal, unsafe, or malicious activity.
  • Communication and Service Improvement: responding to service requests, maintaining the business relationship, and improving the customer experience.
  • Legal and Compliance Purposes: complying with applicable law, responding to valid legal process, enforcing policies, and protecting legal rights.

5. Cookies

We use cookies and similar technologies to operate and improve the Site, remember preferences, analyze interactions, and support advertising. Browsers may allow cookies to be removed or rejected. Blocking cookies may affect Site features and may not fully prevent sharing with advertising or analytics partners.

6. How We Disclose Personal Information

We may disclose personal information in the following circumstances:

  • To vendors and service providers that perform services such as IT management, payment processing, analytics, customer support, cloud storage, fulfillment, and shipping.
  • To business and marketing partners for services and advertising, subject to their privacy notices.
  • When you direct, request, or consent to a disclosure, including for shipping, social-media features, or login integrations.
  • Within our corporate group or to affiliates where needed to operate the business.
  • In connection with a merger, restructuring, financing, sale, insolvency, or similar business transaction.
  • To comply with legal obligations, respond to lawful requests, enforce terms and policies, or protect rights, safety, and security.

Categories that may be disclosed include identifiers, order and commercial information, usage and network activity, and approximate geolocation derived from technical information. We do not use or disclose sensitive personal information to infer personal characteristics without consent.

7. Third-Party Websites and Links

The Site may link to third-party websites or platforms. Their privacy and security practices are governed by their own policies. We are not responsible for the privacy, security, accuracy, or reliability of third-party services.

8. Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from children. Where applicable, a parent or guardian may use any privacy-request option made available on the Site to request deletion. We do not knowingly sell or share personal information of individuals under 16 as those terms are defined by applicable law.

9. Security and Retention

No security system is perfect, and we cannot guarantee absolute security. Sensitive or confidential information should not be sent through insecure channels.

Retention periods depend on factors such as maintaining accounts, completing transactions, providing Services, meeting legal obligations, resolving disputes, and enforcing contracts or policies.

10. Your Rights

Depending on where you live, you may have rights that include:

  • Access or Knowledge: requesting access to personal information held about you.
  • Deletion: requesting deletion of personal information, subject to legal exceptions.
  • Correction: requesting correction of inaccurate personal information.
  • Portability: receiving a copy of personal information or requesting transfer in certain circumstances.
  • Restriction or Objection: requesting that certain processing stop or be restricted.
  • Withdrawal of Consent: withdrawing consent where processing depends on consent.
  • Appeal: appealing a decision relating to a privacy request where applicable.
  • Communication Preferences: opting out of promotional messages through the unsubscribe option provided in those messages. Transactional messages may still be sent.

Rights may be exercised through any privacy-request feature made available on the Site. Identity verification may be required. An authorized agent may submit a request where permitted by law and with valid proof of authority.

11. Complaints

Depending on your location, you may have the right to submit a complaint to the relevant local data-protection authority or appeal a privacy decision through any process made available under applicable law.

12. International Users

Personal information may be transferred, stored, and processed outside the country where you live, including by service providers and partners. Where required, recognized transfer mechanisms such as standard contractual clauses or equivalent safeguards may be used.

13. Shopify

The Site is powered by Shopify. Shopify may process information to host and provide the Services, process transactions, improve platform functionality, prevent fraud, and support analytics and advertising features in accordance with its own privacy practices.